FAQ

What product is being recalled?

Odor-Eaters® Spray Powder

Why are the products being recalled?

Our internal testing identified low-level benzene contamination. Benzene is classified as a human carcinogen, a substance that could potentially cause cancer depending on the level and extent of exposure. Humans around the world have daily, regular exposures to benzene from multiple sources, both indoors and outdoors. Benzene is ubiquitous in the environment. Exposure to benzene can occur through inhalation, orally, and through the skin.

Daily exposure to benzene at the levels detected in these affected Odor-Eaters spray products would not be expected to cause adverse health consequences based on generally accepted exposure modeling by numerous regulatory agencies, such as the U.S. Environmental Protection Agency (EPA). Out of an abundance of caution, we are recalling certain lots of these specific aerosol spray products.

What should I do if I have these products?

Discontinue use of these specific Odor-Eaters product(s) and dispose of them properly

How can I request a refund?

You may request a refund for product you currently possess that is covered by this recall by clicking here and submitting a short claim form.

What do I do if I have an adverse event?

Adverse reactions or quality problems experienced with the use of these lots of products may be reported to Health Canada's MedEffect Adverse Reaction Reporting program either online, regular mail or fax.

  • Complete and submit the report online: https://www.canada.ca/medeffect
  • Regular Mail or Fax: Download form https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada/canada-vigilance-program.html , then complete and return to the following address:
  • Canada Vigilance Program,
    Marketed Health Products Directorate
    Health Canada
    Address locator 1908C
    Ottawa ON K1A 0K9
    Or submit by fax to 1-866-678-6789.

    Are other Odor-Eater products affected by this recall?

    No. Odor-Eaters® Foot Powder and Odor-Eaters® insoles remain available for consumers to purchase.

    Are the FDA and Health Canada aware of this recall?

    This recall is being conducted voluntarily with the knowledge of the U.S. Food and Drug Administration and Health Canada.